FREQUENTLY ASKED QUESTIONS

Product questions


What are the improvements of the new model?

We have gathered all our clients’ comments and we have materialised in this new design. 

  1. More compact, to facilitate handling and storage. We know that space is a problem. The bucket is 40 cm high (15,7 inches) . 5 liters in each compartment.
  2. Material made with a polymer that is more resistant to knocks and falls.
  3. Ergonomic improvement in the handle for a more comfortable handling.
  4. Improvement of the efficiency of the draining and drying system.

What are the dimensions of the new Moppsy model?

The pad mop: 33 cm. length , 12 cm. width

The bucket measures 40cm high and has a capacity of 5 liters in each compartment.

How many mop replacements does it include?

Current offer includes 6 mop replacements. These refills are washable and allow one year's use without buying new refills. 

 If you need more, you can buy them in our online shop.

Are there two parts? One for washing the mop and another for drying the mop?

It has two tanks, one for the water and the other for draining, so that the dirt stays in the water and does not return to the ground. It is a very comfortable and efficient system.

What type of flooring can Moppsy be used on?

Moppsy can be used on wood, ceramics, tile, vinyl and laminate.

Does this mop leave streaks?

Our mops are made of high quality microfiber and do not leave streaks

Can I use my regular cleaning product?

Yes, you can use any product suitable for your floor.

Shipping questions

When should my order arrive?

Moppsy ships all products directly from its factories. For household products the normal shipping is free, this includes the new model of Moppsy Pro. For professional products it is necessary to contact our logistics department. 


Thanks to a global framework agreement all our products are shipped with the ,Royal Mail, USPS,DHL, UPS, PostNL, Postnord and Poste Italiane. 


We normally deliver our products within 9 to 12 working days. In the case of Moppsy Pro 2, which is our best-selling product, the delivery can be between 7 and 23 days.


Don't worry, 90% of our shipments are delivered within 15 days of your order.


If you have any questions about the shipment, please contact us at support@moppsy.com.We also offer international shipping options,  no matter where you are, you can shop with us!

How much does shipping cost?

We want you to try and enjoy our products, that's why we take care of the shipping costs, it's easy the shipping costs are FREE. Do not exist. 

Can I track my order?

Of course you can! Between 5 and 10 days after placing your order, you will receive an email from our production line with your tracking code.It may not be active at the same time, may take between 24 and 48 hours, depending on the office that manages it.If you have any questions, you can write to us at support@moppsy.com